Privacy Policy

Information We Collect
We collect personal information you provide, such as name, email, phone number, and IP address during interactions like contact forms, chat sessions, or account creation. For our AI virtual assistant, we may gather usage data including queries, session logs, and device info to improve services. Cookies and analytics tools track site performance without identifying individuals unless linked to accounts.

How We Use Your Information
Your data helps provide virtual assistant services, respond to inquiries, personalize responses, and analyze usage for improvements. We use it for customer support, marketing (with consent), and security. AI processing may involve anonymized data for training models.

Sharing and Disclosure
We do not sell personal data. It may be shared with service providers (e.g., hosting, analytics like Google Analytics) under strict agreements, or if required by law. For international users, data transfers use safeguards like standard contractual clauses.

Data Security and Retention
We implement encryption, firewalls, and access controls to protect data. Information is retained only as needed for services or legal obligations, typically 2 years post-interaction unless specified. Users can request deletion.

User Rights
You have rights to access, correct, delete, or opt out of data processing. For CCPA, California residents can request disclosure or opt-out of sales (none occur). Contact us to exercise rights; we respond within 45 days. EU users under GDPR get additional protections.

Cookies and Tracking
Our site uses essential cookies for functionality and optional analytics/marketing cookies. Manage preferences via browser settings or our cookie banner. Third-party tools like Google Analytics collect anonymized data.

Children's Privacy
Our services are not for children under 13. We do not knowingly collect their data and will delete it if discovered. Parents can contact us at privacy@digitaltechnicalsolutions.com.